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- General Inquiries
- Ordering and Proofing Process
- Payment
- Shipping and Return Policy
- Product Specific Questions
- Documents and Certificates
- Seating Charts
- Table Numbers, Table Names, Memorabilia Cards
- Place Cards
- Programs
- Menus
- Monograms
- Stationery
What products do you offer?
Documents and Designs creates products for special events, focusing
primarily on weddings. We do also have a line of products for bar and
bat mitzvahs, anniversaries, births, and christenings. Our specialties include:
How long has Documents and Designs been in business?
Documents and Designs was started in 1991 creating hand painted documents and certificates, and has expanded to other products since then.
Do you have a store?
We do not have a store our customers can visit. Our office is located in Lake George, NY.
Do we need to use a specific design on the site or can we mix design
elements to create a unique product?
You are more than welcome to mix and match different design elements
together to create a unique design.
How do I indicate design choices on the order form? None of your designs have product numbers.
Each section of the order form has it's own box labeled 'Design Ideas.' Please use this area to write, in plain English, a few sentences describing how you'd like the product to look. Feel free to reference any examples online with a URL or a name of the example.
I do not see any prices, where can I find them?
Please view our prices page. Prices there are on a per piece basis.
Can I find your illustrations elsewhere?
Most of the illustrations you will find on our site are exclusive to us.
What kinds of papers do you use?
The type of paper depends on the product we are printing on it, but all the paper we use coming in three colors; white, antique white, and ivory. Seating charts, documents, and certificates are printed on a Somerset watercolor paper. Stationery is printed on a linen paper and comes with matching linen envelopes. The rest of our products are printed on a Strathmore 88lb. Cover Bristol card stock, which is a bit heavier than a standard greeting card stock.
What paper and ink colors are available?
All of our products can be printed on white, antique white, or ivory paper colors. We can generally use any color ink you would like. Small text should be printed in black or another very dark color though, as it will be much easier to read.
Do you offer colored text?
We can print the text in color if requested. Small text should be in black, as it is very difficult to read if it is printed in color.
I am a wedding planner/wholesaler, do you offer any discounts?
Due to the custom nature of our work, we do not offer discounts to wedding planners or wholesalers.
How do I place an order?
After you have an idea on how you would like the products you are interested in ordering to look, please visit the order form. If you'd rather place an order by phone, please call us Monday-Friday, 9am-5pm eastern hours at (518) 668-4334. We do not accept fax or mail orders.
What happens after I submit the order form?
Once we receive the order form, we will send you an initial proof within 1-2 business days. You may reply to the email containing the proof with any changes that you would like to see made. Alternatively, you may call us at (518) 668-4334 with changes.
Am I obligated to purchase anything after I place an order?
You're not obligated to purchase anything after placing an order. If you do not wish to proceed with an order, you can simply not reply to the email we will send with the proof attached.
How will proofs be sent?
Proofs are sent via email as an image attachment. To guarantee delivery, you should add terri@documentsanddesigns.com to your address book. We do not send proofs by mail.
How long does the proofing process generally last?
Most people will be done within 4-5 business days. Some others will only take a day, and still others will take two weeks. It depends on how quickly you reply to proofs with changes, how many changes there are, and how busy we are at the moment.
How do I make changes to the proofs you sent me?
The easiest way is to simply reply to the email that we sent you that have the proof attached, or you could send and email to terri@documentsanddesigns.com with changes.
Can I call you to make changes to the proofs you sent me?
You can also call us Monday-Friday, 9am-5pm eastern hours at (518) 668-4334. Changes may also be emailed to terri@documentsanddesigns.com.
Can you make all of the products I ordered match each other?
Yes, and we generally will when we create the proof unless you specifically ask us not to.
Can you create custom designs?
Custom illustrations are available upon request and when time permits. There is an additional fee, which we will notify you of when we know exactly what it is you would like created.
I found a design elsewhere, can you copy it?
Probably not. Due to ethical concerns and copyright laws, it's unlikely that we will be able to copy someone else's work that you found.
Can I send you a color swatch by mail for you to match?
Yes, please address color swatches to 'Documents and Designs, 32 Sewell Street, Lake George, NY 12845.' Do not send us an email with a photo of a dress for us to match. All monitors display colors slightly differently, and it will not be exact.
What methods of payment do you accept?
We accept Visa, Mastercard and Discover credit cards directly through our online payment site. Payments via American Express and PayPal can be made via the PayPal website. Any PayPal payments should be directed to terri@documentsanddesigns.com.
You may also send payment via check or money order to Documents and Designs, 32 Sewell Street, Lake George, NY 12845.
I'd rather pay by telephone. Can I do that?
You can make credit card payments via telephone Monday-Friday, 9am-5pm, by calling (518) 668-4334.
Where do I mail a check or money order?
Documents and Designs
32 Sewell Street
Lake George, NY 12845
How soon after submitting payment can I expect to receive my order?
Shipping times vary depending on the season and products you order, but we try to ship all orders out within a week of receiving payment and an approval on the proofs. Orders that have a celebration within a week are shipped out the following day after receiving payment.
How will my order be shipped
Our standard shipping is via USPS Priority Mail, which tends to be 2-3 days throughout the United States. Orders that need a delivery date by a certain day are shipped via FedEx Express (1-2 days). Orders to Canada are shipped via FedEx Ground (5-7 days), and other international orders are shipped via FedEx International (1-3 days).
What is the return policy?
Due to the custom nature of the work we do, we do not offer returns. If there is a mistake, we will correct it, and resend the order. Please make sure you review all proofs carefully (this includes spelling), as if the mistake was on the proofs, you will be responsible for the cost of materials, time, and shipping costs. If we made a mistake, then of course there will be no charge to you.
Help! There's something wrong with my order!
Please send an email to terri@documentsanddesigns.com and let us know the problem so we may resolve it. You may also call us Monday-Friday, 9am-5pm, at (518) 668-4334.
Help! There's something wrong with my order, and my wedding is tomorrow!
Please call us as soon as possible at (518) 668-4334. FedEx does make overnight Saturday deliveries to most locations in the United States and will deliver a package by 11:00am.
How do I know how many signature lines I should have put on my document?
We have found that you should include signature lines for about 75% of the number of guests that you expect. You should not include signature lines for everyone, since couples will sign together.
Are the signature lines printed on the document?
The signature lines are penciled in lightly after the document is printed. You should erase them after your guests have finished signing the document.
Can I erase the guest signature lines?
We recommend using a white Sanford Magic Rub eraser. They can be found at any Staples or Office Depot office store, and only cost a dollar or two.
DO NOT USE A PINK ERASER. It will stain the paper.
How large are the documents and certificates?
The following are estimates. Certificates with less than 10 signature lines are usually 9" x 12". An 11" x 14" document can usually hold 10-25 signature lines. Up to 50 signature lines can usually fit on a 16" x 20" document. We can fit about 250-300 signature lines on a 24" x 36" document.
Can I submit my own text to be used on the document?
Yes. Please email us the text or submit the text on the order form. We also have a large selection of vows and verses online.
What is the best way to have my guests sign the document?
You should lay the document on a large flat table in a relatively low traffic area. Your guests should sign the document left-to-right across the document. This way, at the end of the ceremony, you will not have a half-full column on the right side.
How are documents and certificates shipped?
Documents and certificates are shipped rolled in a hard plastic tube. When they are received, they should be taken out and laid on a flat surface. They should uncurl themselves within a few hours. A warm iron may be used on the back of the document if needed.
Can I place my order before I have my finalized guest list?
Yes. Please submit the order form when you have a design in mind, and we can finish the upper portion of the chart. When we receive your guest list, we can send you a proof the following day and wrap everything up.
When should I send you my guest list?
Please send us your finalized guest list 7-10 days prior to the celebration date, and you can expect a proof of the seating chart the same or following business day.
What is the standard size of seating charts?
Seating charts are almost always 24" x 36". If we feel that your seating chart warrants a different size, we will tell you.
Can you make a seating chart a different size?
Yes. We can usually create a seating chart any size you need. Please let us know that you would like the chart to be a different size, and we'd be more than happy to try and accommodate you. Please note, that after the seating chart has the guest list formatted on it, there would be a fee to change the size of the chart.
Can I add a reception hall map of tables to the seating chart?
Yes. You will need to send us an email or a fax with the map, and we will be more than happy to place it on the chart. There usually is a small fee for this service.
What additional options do I have for the seating chart?
The most common additions to a seating chart are the wedding party, the menu or schedule of evening events, a vow or verse or a site plan/map.
How should I display the seating chart?
You should purchase a 24" x 36" frame and place the seating chart inside of it. You do not need to get the seating chart matted.
Can I get an additional copy of the seating chart?
Duplicate seating chart copies are $35.00.
How should I have my guest names listed on the seating chart?
If you have more than 75 guests coming to your wedding, you should list them alphabetically, and not list them by table. Otherwise, it is very difficult for guests to find their names on the chart.
How is the seating chart shipped?
Seating charts are shipped in a hard plastic tube, almost always via FedEx for a delivery on the Monday or Tuesday before the celebration. When you receive it, you should remove the chart from the tube, and rest it on a hard flat surface for an evening and it should unroll itself. If needed, you can take a warm iron to the back of it to flatten it out immediately.
Do you sell frames or easels?
We do not sell frames or easels. The seating charts are sized to 24" x 36" and it should be very easy to find a frame that size. We've found that most reception halls will have an easel that you can use.
Can I place my order before I know how many table cards I will need?
Yes, at any time before we ship your order, you can change the quantity needed and we will update your billing appropriately.
What is the difference between card style and tent style table cards?
Card style table numbers, names, and memorabilia cards are a flat card, printed on one side with the design chosen. Tent style table cards are cards with a fold at the top, printed on both sides, and they will stand on the table on their own.
What does an "assortment" of designs mean on the order form?
Many of our designs have sets associated with them. For example, in our fall collection, we have over 30 different leaves to choose from. If you wanted to have a different leaf on each table card, then we could do that for a small additional fee.
What is the standard size of a table number, table name, or memorabilia card?
We have found that table numbers are best sized at 4.25" x 5.50". Table names and memorabilia cards usually work best when they are 5.0" x 7.0".
How do I display table cards?
Tent style table cards can be displayed simply by placing them on the table, without any additional work. Card style table cards need to be placed in a frame or stand..
Do you sell frames or stands?
We do not sell frames or stands, nor do we have an opinion on where they should be found. Please try online your local craft store. Your reception hall may have stands that you could use.
I am ordering memorabilia cards, how much information can I fit on them?
You can generally fit three to five average sized sentences on the memorabilia cards. If there are any problems, we will let you know.
Can I submit my own text for the memorabilia cards, or do I have to use your samples?
You are more than welcome to submit your own text. The samples you find online are there to be used as a reference to the types of information people may have included in the past.
Can I place an order before I have my finalized guest list?
We prefer if you placed an order when you knew which design you wanted to use.
Can I purchase blank place cards?
Yes, we do sell place cards both with and without the guest names printed on them. We will usually print a very faint, almost invisible line, for you to write the guest names and seating assignment on the card.
When should I send my guest list?
Please try and send your guest list 7-10 days prior to the celebration. If your guest list is not final at that point, please wait until it is final. We'd rather have a late guest list without changes than an early guest list that will require dozens of changes.
Can you print only the names, and leave a space for us to write in the seating assignment?
Yes, that is not a problem. We can design the cards however you wish.
In what format would you like us to send the guest list?
We prefer you send us any guest lists in an Excel spreadsheet, a Microsoft Word document, or you can type the names into an email. A sample spreadsheet can be found here.
What designs do you have to choose from?
Our main place card page can be found here. If you see any other design in a different section of the site though, we can almost always use it on the place cards.
What does an assortment of designs mean?
Many of our designs have sets associated with them. For example, in our fall collection, we have over 30 different leaves to choose from. If you wanted to have one leaf signify the guests at table 1, and a differently leaf on the cards for people sitting at table 2, etc, we can do that. There is a small additional fee which can be found on our prices page.
What is the difference between card style and tent style place cards?
Tent style cards are the most common, and they have a fold at the top of the card, so when it is placed on a table, it will stand up. Card style place cards are simply a flat card, without a fold.
What is the size of place cards?
The standard size for a place card is 4.50" x 2.0". This is the size of the face of the card. A tent style place card would have two flaps that are each 4.50" x 2.0".
Are custom sized place cards available?
Yes, we can create the place cards any size that you need. Please specify on the order form the size that you would prefer.
Can you print a quote or table number on the inside, or reverse side of the card?
Yes, please let us know on the order form that you need interior printing on the place card. There is a small additional fee to do this.
Can I place my order before I have my final program information?
Yes, as long as you know what design and fonts you would like to use. The first proof you will receive will be that of the program cover. You can then send us additional information as it becomes finalized.
What is the standard size for a program.
The standard size for a program is 8.50" x 5.50", or 4.25" x 11.0." This corresponds to a standard letter-sized sheet of paper folded in half one way or the other.
Should I give a program to each individual person, or should I hand them out per couple?
You only need to give out programs to each couple, perhaps two per family if it is a mother, father, and kids.
What information should I include in the program.
On the program cover, you should have the bride and groom's full name, the name of the church or location, the city and state, and the date. The first page you will generally have your wedding party, including the officiate, parents, grand parents, readers, and musicians. The interior right of the program is the order of the service, usually starting with the prelude, and ending with the recessional. On the back of the program is usually a thank you note and/or an in memory of section.
How many pages am I allowed to have.
We can create pages with up to 7 service pages. This would be a program with a heavy card stock exterior, and a lighter piece of paper folded inside.
Are the programs with an insert bounded?
The programs are not bounded. When you receive them, they will be folded and put together with the insert folded into the cover.
Do you sell tassels or ribbons, or do you have a recommendation on where I can purchase them?
We do not sell tassels or ribbons, but a search of google yielded these results. We do not have any opinion on any of these sites, or whether they are reputable or not.
What is the difference between a "standard program," and a "card style program?"
A card style program is a flat card, usually with the wedding party on one side, and the order of service on the reverse. A standard program is a folded program with separate pages for the order of service, wedding party, and optional thank you note/in memory of pages.
What is the layout and design fee for?
The layout and design fee is a one-time fee that covers the time to create the program and make any changes necessary. Each program after that is sold on a per piece basis.
Can I place my order before I have my final menu selections?
Yes, we can still get to work on the design portion of the menu while we wait for you to finalize your meal choices. This way, when you do send us your menu, it will only take a day or two to wrap everything up.
What is the standard size for a menu?
This varies slightly between each menu, depending on how many menu items you will list on the card. Menus are usually are usually 5.0" x 7.0," 5.50" x 8.50," or 4.25" x 11.0."
Are custom sized menus available?
Yes, if you need to have the menu designed to be a certain size, please let us know on the order form, or at any point during the proofing process. There is no additional fee.
What is the difference between a card style, tent style, and restaurant style menu?
A card style menu is the most common, and it is a flat card, with printing on one side. A tented menu is one that will have a fold at the top of the menu, it is printed on both sides, and will stand on the table on its own. Tented menus are used most frequently as cocktail or bar menus. Restaurant style menus are menus with a cover page that usually has the bride and groom's name, the reception location, the date, and a monogram. The menu is folded, and when you open it up, the menu items will be displayed on the right side.
What is the layout and design fee used for?
The layout and design fee is a one-time charge used to cover the time it takes to create the menu and make any changes to it thereafter. Each menu card is sold on a per-piece basis after that. Please see our prices page for more details.
Do I provide each guest with a menu, or use one per table?
If ordering card style or restaurant style menus, you should provide each guest with a menu. People usually fold the menu card into a napkin and place it on the plate at their table. If you decide to use tented menus, you will use one or two per table, depending on large your tables are.
Can you create a cocktail/drink menu for me?
Yes. That is not a problem at all. It should be ordered just like a regular menu card.
How do I send my menu information to you?
Please send us an email with your menu items, usually listing any appetizers, intermezzo, entrées, and desserts, and wines. You can either type this information directly into an email, or send us a Microsoft Word document containing your menu items.
I submitted an order for a monogram. It's been 3 days and I still have not received a proof. When can I expect it?
We require payment prior to proofing any monograms. If you did submit payment and still have not received a proof, please give us a call at (518) 668-4334, or send an email to terri@documentsanddesigns.com and we'll look into it.
How many changes can I make to the monogram proof you send me?
You can make as many changes as you would like, but our policy is that we will send only three proofs. Usually, each proof will have multiple selections or designs. Customers ordering a logo for a business will receive up to five proofs.
Do you create logos for businesses?
We can create logos for businesses. It is important that you have some sort of idea of what you are looking for, and please let us know what type of business it is before we start the proofing process.
When is payment due for a digital monogram?
Payment is due before we start the proofing process. We will contact you with the price and methods of payment we accept shortly after receiving the order form.
In what format do you send the final monogram?
We will send the monogram as a high resolution JPEG image. We can also send you an EPS file that can be resized to any size needed upon request. Please let us know if you need the monogram in a certain format, and we can usually accommodate such requests.
What is the standard size for stationery?
Stationery will be designed to be 4.25" x 5.50," and comes with a matching envelope.
Is custom-sized stationery available?
We can create the stationery any size requested, but please note that the only envelopes that we carry are ones that will fit a 4.25" x 5.50" card.
Can I have a message printed on the interior of the stationery?
Yes, for a small additional fee, we can print any message you would like on the interior of the stationery.
Can you print a return address on the envelopes?
No, we do not offer any printing on the envelopes at this time.
What kind of paper is the stationery printed on?
The stationery is printed on a linen paper, and will come with a matching linen envelope.
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