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Shipping and Return Policy

How soon after submitting payment can I expect to receive my order?
Shipping times vary depending on the season and products you order, but we try to ship all orders out within a week of approval of your order. When necessary, we will send your order Fedex 2nd Day or Fedex Overnight to ensure delivery of your order before your event. Should we be required to send your order via expedited shipping, you will be asked to pay the difference in the shipping price.
How will my order be shipped?
Our standard shipping is via USPS Priority Mail, which tends to be 2-3 days throughout the continental United States. Rush orders that need to be delivered by a certain day are shipped via FedEx Express (1-2 days). International orders are usually shipped via USPS Express Mail (5-7 days), unless they require faster shipping, in which case we will send the order via FedEx International (2-3 days). Should you require a specific shipping method, please indicate that to us in an email. We cannot, however, ship via UPS.
What is the return policy?

Due to the custom nature of the work we do, we do not offer returns. If there is a mistake, we will correct it, and resend the order. It is imperative that you review all proofs carefully before approving your order. This includes spelling, punctuation, and grammar. We cannot be held accountable for errors that are noticed after the order has been approved and printed. If the mistake was on the proofs, you will be responsible for the cost of materials, time, and shipping. If we made the mistake, then of course there will be no charge to you. Please bear in mind that colors seen on your screen are not necessarily a direct reflection of how they look on our screens and how they will print. Should you desire a specific color and are worried about matching the color, you may submit a color swatch to

Documents and Designs
32 Sewell Street
Lake George, NY 12845

Help! There's something wrong with my order!

Please send an email to custserv@documentsanddesigns.com and let us know the problem so we may resolve it. You may also call us Monday-Friday, 9am-5pm, at (518) 668-4334.

Help! There's something wrong with my order, and my wedding is tomorrow!
Please call us as soon as possible at (518) 668-4334. FedEx does make overnight Saturday deliveries to most locations in the United States and will deliver a package by 11:00am.
Availablility

Business Hours: Mon-Fri, 9am-5pm EST

Email: custserv@documentsanddesigns.com

Telephone: (518) 707-3627

Address: 32 Sewell Street
Lake George, New York 12845

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