Due to the custom nature of the work we do, we do not offer returns. If there is a mistake, we will correct it, and resend the order. It is imperative that you review all proofs carefully before approving your order. This includes spelling, punctuation, and grammar. We cannot be held accountable for errors that are noticed after the order has been approved and printed. If the mistake was on the proofs, you will be responsible for the cost of materials, time, and shipping. If we made the mistake, then of course there will be no charge to you. Please bear in mind that colors seen on your screen are not necessarily a direct reflection of how they look on our screens and how they will print. Should you desire a specific color and are worried about matching the color, you may submit a color swatch to
Documents and Designs
32 Sewell Street
Lake George, NY 12845
Please send an email to firstname.lastname@example.org and let us know the problem so we may resolve it. You may also call us Monday-Friday, 9am-5pm, at (518) 668-4334.