Privacy Policy

Effective 10/21/2011

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at the bottom of each and every one of our pages.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Credit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive and to provide order information, such as receipts and shipping information. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

The Information Third Parties Collect

Throughout the site, we utilize Google to track and manage statistics in an effort to provide you with a better user experience. Google's Ad network has its own Privacy Policy at: http://www.google.com/policies/privacy/ads/

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at custserv@documentsanddesigns.com.

Availablility

Business Hours: Mon-Fri, 9am-5pm EST

Email: custserv@documentsanddesigns.com

Telephone: (518) 668-4334
(518) 668-4994

Address: 32 Sewell Street
Lake George, New York 12845

Thank you for taking the time to contact us. We will do our best to respond to any inquiries within 1-2 business days.

If you are in need of immediate service, please do not hesitate to call us at (518) 668-4334, Monday-Friday, 9am-5pm eastern time.

Thank you once again,
Documents and Designs

Documents and Designs, LTD.
32 Sewell Street
Lake George, New York 12845

Office: (518) 668-4334
custserv@documentsanddesigns.com

The Proofing Process is Free!

Regardless of if you choose a design exactly as-is on the website, or if you decide to change customize it, you will receive a proof and will have the opportunity to make any changes. Proofs will be sent within 1-3 days via e-mail, and can also be viewed and approved online by visiting "My Account". You may ask us to make changes via email or over the phone, and we will create an updated proof. The proofing process continues until you are completely satisfied.

Generally, from start to finish, it will take less than one week.

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